1The trial
Every plan begins with 14 days free — 30 with a valid webinar or partner code. A card is collected at signup and nothing is charged during the trial. Cancel any time before it ends and you are never billed.
The trial runs on the plan you chose, at that plan’s real limits. It is not a cut-down version, because a trial of a smaller product would not tell you anything about the one you are buying.
2How to cancel
Sign in, open Billing, and cancel. It takes effect at the end of the current paid period — you keep full access until then, and you are not charged again. You can also email billing@scailapp.com and we will do it for you.
We do not require a phone call, a retention conversation, or notice.
3Monthly subscriptions
Subscriptions are billed monthly in advance. Because you keep access for the rest of the period, we do not pro-rate partial months and monthly fees are generally non-refundable once charged.
Two exceptions, and we apply them without argument:
- You were charged after cancelling. Full refund of that charge.
- You were charged in the first 48 hours of a renewal you did not intend and have not used the workspace in that period. Full refund of that charge, once per account.
Beyond those, if something has gone genuinely wrong — the platform was unusable, you were billed on the wrong plan, a bug cost you real money — write to us. We would rather fix it than keep the money.
4AI credit packs
Credit packs are one-time purchases. Unused credits are refundable within 14 days of purchase, pro-rated for anything already spent. Credits themselves never expire, so there is no deadline to use them.
5Pass-through costs
Certified mail, postage, tradeline placements and similar third-party costs are not refundable once incurred, because we have already paid them on your behalf. A letter that has entered the mail stream cannot be recalled.
6Onboarding and setup fees
Launch & Migration onboarding is refundable in full before work begins, and pro-rated against work already delivered after that.
7Chargebacks
If you think a charge is wrong, email us first — it is faster than a chargeback and we can usually resolve it the same business day. Filing a chargeback without contacting us may result in suspension while it is investigated.
8Your clients' refunds are yours
This policy covers what you pay us for software. It says nothing about what your clients pay you. Refunds to consumers are governed by your own agreement with them and by the Credit Repair Organizations Act, which has its own rules about when you may charge at all. See section 6 of the Terms of Service.
9How to reach us
billing@scailapp.com. Include the account email and the charge date; refunds are returned to the original payment method and typically appear within 5–10 business days.