Resources / Metro 2 and reporting
PDF
Charge-Off vs Collection Reporting Matrix
Which fields should differ between a charge-off and a collection account, and where the report contradicts itself.
What is inside
- A field matrix for the charge-off row and the collection row
- The double-reporting pattern to check, and when it is fine
- Balance and date conflicts that need verification
Who it is for: Dispute operators comparing a charged-off account with a collection account for the same debt.
Questions
Is a charge-off plus a collection account always a problem?
No. The pair is common. It is a problem when the dates, balances or amounts disagree with each other or with the facts of the debt.
Which report should I trust?
Neither by default. Compare both with the consumer's records and ask each reporter to verify its own data.
SCAIL is software and does not repair credit or promise results. Educational information, not legal advice. Laws change; verify with counsel.