Resources / Running the business
PDF · Template (.docx)
Hiring Your First Dispute Specialist SOP
A standard operating procedure for hiring, screening, classifying and training your first dispute specialist.
What is inside
- A role scorecard and screening questions that test compliance judgment
- Worker status, FCRA and GLBA confidentiality basics, and what to verify
- A 30-day training plan with a finish line for each stage
Who it is for: Credit repair business owners hiring their first staff member to handle dispute work.
Questions
Can I hire a dispute specialist as a contractor?
Possibly, but classification depends on control of the work, not on the label. Verify with counsel and current IRS guidance before you decide.
What is the first thing to teach a new hire?
The compliance gates and the no-promise rule, before any letter template.
SCAIL is software and does not repair credit or promise results. Educational information, not legal advice. Laws change; verify with counsel.